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Results for: Good Practice

Zambia: Refugee self-service kiosk

In Zambia, the Office of the Commissioner for Refugees (COR), within the Ministry of Home Affairs and Internal Security, is the mandated government agency to deal with refugee matters. COR registers and documents asylum-seekers and refugees in its territory on arrival and maintains refugee data in Zambia.

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Asesoramiento y representación legal

Según la legislación brasileña, la Defensoría Pública de la Unión (DPU) es la institución creada para, entre otras responsabilidades, promover la más amplia defensa de los derechos fundamentales de las personas necesitadas, cubriendo sus derechos individuales, colectivos, sociales, económicos, culturales y ambientales, siendo admisible todo tipo de actuaciones capaces de brindar su adecuada y efectiva tutela.
Also available in English: Legal advice and representation

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Brazil: Legal advice and representation

According to the Brazilian legislation, the Federal Public Defender´s Office (DPU) is the institution created to, among other responsibilities, promote the broadest defense of the fundamental rights of people in need, including their individual, collective, social, economic, cultural and environmental rights, and to support all kinds of actions capable of providing adequate and effective protection.

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Canada: Grupo de trabajo en materia de género

La Comisión de Inmigración y Refugiados del Canadá (IRB, por sus siglas en inglés) ha establecido un Grupo de Trabajo relacionado con el Género (GRTF, por las siglas en inglés de Gender Related Task Force) para mejorar aún más la calidad de la toma de decisiones en la División de Protección al Refugiado (RPD), órgano de determinación del estatuto de refugiado de primera instancia.

Also available in English: Gender taskforce

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Ecuador: Mejorando la gestión electrónica de casos a través de ProGres v4

Con el objeto de establecer procedimientos más eficientes que ayuden a mejorar el proceso de toma de decisiones, la Dirección de Protección Internacional (DPIN) del Ministerio de Relaciones Exteriores y Movilidad Humana con el Alto Comisionada de Naciones Unidas para los Refugiados han venido desarrollando el proyecto de…

Also available in English: Improving Electronic Case Management through ProGres v4 system

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Mexico: Otorgamiento de proteccion complementaria

La legislación mexicana contempla el otorgamiento de protección complementaria. Esta forma de protección internacional se otorga al extranjero que no ha sido reconocido como refugiado conforme la ley (la legislación mexicana contempla tanto la definición universal del término refugiado como la definición ampliada) cuando se considera que su devolución podría poner en riesgo su vida o se dejarlo en peligro de ser sometido a tortura u otros tratos o penas crueles, inhumanos o degradantes.

Also available in English: Granting complementary protection

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Canada: Gender taskforce

The Immigration and Refugee Board of Canada (IRB) established a Gender Related Task Force (GRTF) to further enhance the quality of decision-making at the Refugee Protection Division (RPD), the first-instance refugee status determination (RSD) body in Canada. The creation of the GRTF is in keeping with the IRB’s proud history of being a global leader in developing guidelines on how best to conduct hearings for asylum-seekers raising gender-related issues.

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Canada: Remote hearings

Following the onset of the pandemic, the Immigration and Refugee Board (IRB) adopted a business resumption strategy based on both protecting the health of its employees and those who appeared before the Board, while providing access to justice to the extent possible. The strategy included the use of remote hearings.

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Ecuador: Improving electronic case management through ProGres v4 system

In order to establish efficient procedures and improve its decision-making process, the Directorate of International Protection (DPIN) of the Ministry of Foreign Affairs and Human Mobility together with UNHCR developed a project “Strengthening Administrative Processes for refugee status determination (RSD) in Ecuador”. One of the immediate aspects to be strengthened as part of this project was Ecuador’s electronic case registration and case management system.

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Uruguay: Remote asylum applications

Uruguay’s 2006 Law No. 18.076 on refugees led to the establishment of the Refugee Commission (CORE), the state body in charge of refugee status determination (RSD) in Uruguay. The Permanent Secretariat of CORE is the body in charge of receiving and analyzing asylum applications in the country.

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Uruguay: Provisional document for asylum-seekers

In Uruguay, the Permanent Secretariat of the Refugee Commission (CORE) is the state body in charge of processing applications for refugee status in accordance with the 2006 Law No. 18.076 on refugees. Since 2015, it is required that when individuals request for recognition of refugee status with CORE, they file for a provisional identity card with the National Civil Identification Directorate (DNIC)

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Mexico: Simplified procedures

The Mexican Commission for Refugee Assistance (COMAR), the body responsible for refugee status determination (RSD), implements procedures applying the broader definition proposed by the Cartagena Declaration with a view to a more agile, efficient, and quality procedure.

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Mexico: Merged procedures and application of the broader refugee definition

The Mexican Commission for Refugee Assistance (COMAR) implements merged procedures applying the expanded definition proposed by the Cartagena Declaration, with a view to implementing a more agile, efficient and quality refugee status determination (RSD) procedures. These procedures speed up the registration and eligibility stages for certain profiles of applicants in vulnerable conditions and with a high inclusion rate.

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Mexico: Expedited procedures

In 2019, Mexico received 70,431 applications for recognition of refugee status. The top three nationalities of applicants were Honduras (30,283), El Salvador (9,079) and Cuba (8,732). In mid-2019, Mexico began to receive an unusual number of Haitians who made a request for recognition of refugee status with the Mexican Commission for Refugee Assistance (COMAR).

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Mexico: Creation of COI unit

In July 2020, a Country of Origin Information Unit (hereinafter U-COI) within the Protection and Return Directorate of the Mexican Commission for Refugee Assistance (COMAR) was created with the aim of supporting protection officers in the refugee status determination (RSD) procedure and facilitate decision making.

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Mexico: Granting complementary protection

Mexican legislation provides for the granting of complementary protection. This form of international protection is granted to a foreigner who has not been recognized as a refugee according to the law (Mexican law provides for both the universal definition of the term refugee and the expanded definition) but it is considered that their return could put their life at risk or could leave them in danger of being subjected to torture or other cruel, inhuman, or degrading treatment or punishment.

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Canada: The short-hearing and file-review processes

The Immigration and Refugee board of Canada (IRB) is committed to resolving cases simply, efficiently, and fairly. In doing so, it seeks to allocate the appropriate level of resources to the matter being decided. The IRB’s Refugee Protection Division (RPD), the first-instance refugee status determination (RSD) body in Canada has two separate processes for finalizing less complex claims..

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