Entities sharing this good practice: Mexican Commission for Refugee Assistance (COMAR)
Submitted by: Mexican Commission for Refugee Assistance (COMAR)
Key stakeholders: UNHCR Mexico, (QAI Program)
Visit their website: https://www.gob.mx/comar
- Country of origin information (COI) document
- Template Decisions
- Interview guides
- Research and elaboration of the COI document; identification of risk profiles
- Preparation of model resolutions; preparation of a general interview script and specific interview script by profiles
- Training: the packages were accompanied by a 5-hour training in relation to a) COI per profile, b) the use of the correct tools according to each profile, and c) the development of interview guides that present some topics to be explored during the interview according to each profile (considering, among other things, the need for the interviews to be carried out with the help of interpreters). These trainings were carried out for officers from different offices throughout the national territory virtually (due to the restrictions imposed by the pandemic).
- Monitoring the use of the tools developed, with the objective of: (1) guaranteeing that the tools are being used in a homogeneous manner; (2) ensuring that the tools are being used critically and responsibly, and preventing the pre-populated questions from being used mechanically; (3) ensuring that the cases are being duly individualized within the model proposed for each profile; (4) verifying if the tools have supported the decrease in the decision making time of each case.
Impact of the good practice
- At first, the implementation required a change in the mindset of the people involved in taking the interview and analyzing the cases, since it implied a different work modality from the one, they were used to.
- The strengthening of triage mechanisms continues to be a challenge, which will require training and availability of tools to carry it out.
- It is necessary to strengthen the infrastructure aspects in order to better implement the practice (particularly, to have sufficient interview rooms).
- Maintenance involved in keeping the tools always updated.
- This procedure demonstrates the benefits of implementing diversified case processing strategies in the face of significant growth in asylum applications.
- Monitoring the implementation of the differentiated procedures is crucial for their effective application and for the achievement of the proposed objectives. This monitoring includes accompanying eligibility officers on their daily activities to assure they are using the tools developed in an effective manner (interview shadowing, legal assessments review, etc).